New Delhi, Oct 31: Bharti Airtel Wednesday launched a network experience centre (NEC) to monitor the network’s performance across mobile, fixed line and other services from a single location.
The NEC, based in Manesar (Gurgaon), was inaugurated by Communications Minister Kapil Sibal.
“The NEC will be able to monitor Airtel’s network performance across mobile, fixed line and DSL broadband, DTH, m-commerce, enterprise services, international cable systems and internet peering points from a single location,” the company said in a statement.
The NEC houses one of the biggest video walls in the world with 3,600 square feet of solid state LED screen to monitor Airtel’s network.
“Essentially, we will be able to analyse and deliver a seamless experience to over 200 million customers across our verticals from one location. In particular, this facility positions us to manage the expected surge in data usage on our 3G and 4G networks in years to come and deliver best-in-class experience to our customers,” said Sunil Bharti Mittal, chairman and managing director, Bharti Airtel.
During the peak hour, Airtel connects nearly 6 million voice and over 5 million data customers, concurrently.