Mumbai, Feb 13: The electricity consumers in Mumbai will now be able to enjoy real-time service experience through RInfra’s Online Chat Service introduced here, an official said Wednesday.
The service would enable the city’s 2.8 million electricity consumers to avoid travelling to RInfra offices for information and queries, and instead chat online with the company representatives and get their issues resolved on real-time basis.
The consumers can also seek guidance regarding application status, bill-related queries, payment options and other procedural information.
Also available will be information on change of name requests, e-bills, SMS alerts, billing and payments, web-based services, an official spokesperson said.
The consumers can log on to www.rinfra.com, go to My Account, and start chatting with the company representative to get issues resolved daily 8 a.m. to 5 p.m. The timeline could be extended in future, the spokesperson added.
In the past, RInfra has implemented several IT-based consumer-centric services like IVR payments, WAP site m.rinfra.cm, WAP-based bank and car payments, Online Energy Manager, paperless billing, My Account, an assortment of billing and payment alerts and short code-based SMS services.
RInfra is the largest power distribution licensee in Mumbai with 25 years’ licence to distribute electricity in specified areas spread over 400 sq km in the city’s suburbs and areas surrounding the city.